FAQS
Are you a factory or a trading company?
We are a factory located in China with over 10 years of professional experience in the industry. We can offer first-hand prices and competitive services.
How does your factory ensure quality control?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
How long does it take to receive the package?
We can provide door-to-door service by air or sea. If shipped by air, it takes 7-10 days after payment to receive the package.
What is your warranty policy?
We provide a one-year warranty from the date of purchase, along with lifetime after-sales service support. If there are any quality issues within the first year, we can replace the product for free.
How can we place an order?
Please contact our online sales team or send an inquiry to our email with your detailed requirements. We will provide the correct quotation as soon as possible.
What certifications do your products have?
Our products are certified with international standards such as CE, FCC, RoHS, and ISO9001, ensuring their quality and safety.
Are your products environmentally friendly?
Yes, we adhere to strict environmental standards during the manufacturing process and use eco-friendly materials whenever possible.
Do you offer discounts for bulk orders?
Yes, we offer competitive pricing and discounts for bulk orders. Please contact us for a detailed quotation.
Do you offer after-sales support?
Yes, we offer lifetime after-sales support. Our team is always available to help resolve any issues or answer any questions about our products.
How can we track our orders?
Once the order is shipped, we will provide a tracking number and keep you updated with the shipping status.
What is your MOQ (Minimum Order Quantity)?
Our MOQ varies depending on the product. For most items, the MOQ is 50-100 units. However, we can be flexible for trial orders.
Do you offer dropshipping services?
Yes, we support dropshipping and can directly ship to your customers with your brand information included.
Do you provide samples?
Yes, we can provide samples for testing and evaluation. Please contact us for sample pricing and shipping costs.
What is your lead time for mass production?
For standard products, our lead time is 15-25 days after confirming the order and receiving the deposit. For customized products, it may take slightly longer, depending on the complexity of the requirements.
What is your production capacity?
Our factory has an annual production capacity of over 100,000 units, ensuring we can meet both small and large orders.
What are your main markets?
Our products are mainly exported to North America, Europe, Southeast Asia, and the Middle East, but we are also expanding to other regions.
Can we visit your factory?
Yes, you are warmly welcomed. Our factory is located in Wuhan, Hubei Province, China. Please inform us of your schedule in advance so we can arrange pickup and accommodation.
Can we have our logo or customize the product (OEM & ODM)?
Yes, OEM & ODM services are warmly welcomed. We have professional R&D engineers and designers to meet customer requirements.
What payment methods do you support?
We accept bank transfers, Visa credit cards, Alipay, Western Union, WorldFirst, and Letter of Credit payments.
How can we place an order?
Please contact our online sales team or send an inquiry to our email with your detailed requirements. We will provide the correct quotation as soon as possible.
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